PLAYERFAQ
Answers, without the guesswork.
Find practical answers about the player, supported devices, your data, and support.
Does DOT9T Player include content?+
No. DOT9T Player is a media player. You add your own playlist or account from a source you are authorized to use.
Which devices are supported?+
DOT9T Player requires Android 8.0 or later. It is designed for Android phones, tablets, TVs and TV boxes. Fire TV availability depends on the device and release channel.
Do you sell content or subscriptions?+
No. DOT9T Player does not sell content or content subscriptions.
Is DOT9T Player legal?+
It is a media player. You are responsible for using only content you have the right to access.
Why is playback buffering?+
Check your network connection and source first. You can also try the alternative decoder in playback settings.
How much does the app cost?+
DOT9T Player is free to use. It does not sell content or content subscriptions.
What data does the app collect?+
DOT9T servers receive IP address, device and account details. Playlists and external content-source login details remain on your device. TMDB title or ID requests are logged. The app also uses Firebase Analytics and Crashlytics. See the Privacy Policy for details.
How do I delete my data?+
Delete a DOT9T account in the app or email [email protected]. You can clear local app data in Android settings.
How do refunds work?+
DOT9T Player is free to use, so there are no app purchase charges to refund.
How do I contact support?+
Email [email protected] or visit the Support page.
Still need a hand? Contact support